Frequently Asked Questions

Frequently Asked Questions

Have Questions?

Find answers to commonly asked questions about our services and offerings.

How do I purchase tickets for a ferry ride?

Tickets can be purchased directly through our website by visiting the 'Tickets' section, where you'll find a user-friendly booking system. Simply select your route, date, and time, then follow the prompts to complete your purchase.

Alternatively, tickets can also be bought at the ferry terminals, although we recommend purchasing online to guarantee your spot, especially during peak travel times.

Are there any discounts available for frequent travelers?

Yes, we offer a variety of discount options for our frequent travelers, including multi-ride passes and monthly subscriptions. These options provide a cost-effective solution for those who regularly use our ferry services.

Details and pricing for these programs can be found on our 'Fares & Passes' page.

Can I bring my bike on the ferry?

Yes, bicycles are welcome on most of our ferry routes. There may be a small additional charge, and space is allocated on a first-come, first-served basis.

For specific information on bike policies, including any restrictions or fees, please refer to the 'Bike Policy' section under 'Rider Information'.

Is there parking available at the ferry terminals?

Parking availability varies by terminal. Some locations offer on-site parking lots or garages, while others may have street parking or nearby public parking facilities.

For detailed information on parking options and rates, please visit the 'Terminals' section of our website.

What happens if my ferry is canceled?

In the rare event of a cancellation, we will notify you as soon as possible via the contact information provided at booking. You'll be offered the option to rebook on the next available ferry or receive a full refund.

For the most up-to-date ferry status and any travel advisories, check our 'Service Alerts' page.

Are pets allowed on the ferry?

Yes, pets are allowed on our ferries, but they must be kept in a carrier or on a leash at all times. Service animals are exempt from these restrictions.

Please refer to our 'Pet Policy' under 'Rider Information' for more details.

Do you offer any amenities onboard?

Our ferries are equipped with a range of amenities for your comfort and convenience, including restrooms, Wi-Fi, and concessions offering snacks and beverages.

For a complete list of amenities and services available on our vessels, please visit the 'Onboard Amenities' section.

How can I find the schedule for a specific ferry route?

Our most current ferry schedules are available on our website. Simply navigate to the 'Schedules' section and select your desired route to view departure times and frequency.

We recommend checking the schedule shortly before your trip, as times may vary based on day of the week or season.

What are the boarding requirements?

Boarding generally begins 15 minutes before departure. We recommend arriving at the terminal at least 30 minutes prior to your departure time to ensure a smooth boarding process.

Valid photo ID may be required, especially for ticket types that require verification, such as senior or military fares. Please have your ticket, either printed or displayed on your mobile device, ready when boarding.

Is there any way to receive updates about service changes or delays?

Yes, we offer real-time updates through our website and SMS notifications. To subscribe to SMS alerts, please visit the 'Service Alerts' page and enter your mobile number.

You can also follow us on our social media channels for updates and important service announcements.